Getting to know and trust each other
Mutual knowledge and trust between professionals and clients is a key factor in our line of work, instrumental to the attainment of the results envisaged.
The problems must be grasped and moment of conflict are not infrequent when the issues at hand are complicated and financially significant.
Both the professionals and the clients must be free to express without reservation any perplexity or doubt they may have about the actions of the other, for constructive and propositive purposes.
This is possible when the parties share basic ethical values in their work.